Question 1

Are your property photos edited using AI or automated filters?

Accepted Answer

No. 100% of our photographic retouching, multi-exposure HDR blending, perspective alignment, and blue sky enhancements are hand-crafted by experienced human architectural retouchers. All floor plans are laser-measured on-site and laser-measured on site and drawn to scale, then checked by a person. We never use automated AI filters that cause unrealistic textures or distortion. Inside our client portal, AI is used solely as an optional marketing copywriting accelerator to help estate agents draft Rightmove property descriptions, social captions, and video reel cuts in seconds.

Question 2

Why choose ZM Studio for property photography?

Accepted Answer

We don't believe in arbitrary time limits or photo count caps. Our photographer stays at the property until every room and angle is captured to perfection. Every image is 100% hand-edited and colour-balanced by experienced human retouchers—never rushed through automated algorithms.

Question 3

What is your turnaround time for photography and floor plans?

Accepted Answer

Every product is delivered the same day or the next day. Your high-resolution print files, web-ready JPEGs, and floor plans are delivered directly to your dedicated agency portal.

Question 4

What happens if it rains or the weather is overcast on the shoot day?

Accepted Answer

All exterior photography includes complimentary hand-retouched blue sky replacement. Our architectural retouchers manually replace dreary overcast skies with natural British blue skies and warm sunlight balance at zero extra charge.

Question 5

How should a property be prepared before the photographer arrives?

Accepted Answer

To ensure magazine-quality results, we recommend: turning on all interior lights, opening curtains and blinds, clearing kitchen countertops (stashing dish soap and sponges), making all beds smoothly, hiding bathroom toiletries, and ensuring cars are moved off the front driveway.

Question 6

What file formats and resolutions do you deliver?

Accepted Answer

Every shoot delivers two complete sets: 1) High-resolution 300 DPI print-ready JPGs for glossy window cards and brochures, and 2) Lightweight, high-clarity web-optimised JPGs formatted specifically for instant upload to Rightmove, Zoopla, and OnTheMarket.

Question 7

Why are your floor plans laser-measured rather than scanned with a mobile app?

Accepted Answer

Mobile apps estimate dimensions from a phone camera or LiDAR scan, which can struggle with mirrors, glass and narrow spaces. We measure every room on site with accurate lasers and draw the plan to scale, so wall thicknesses, door swings and Gross Internal Area (GIA) in both sq ft and sq m are dependable.

Question 8

Can floor plans be customised with our estate agency branding and colours?

Accepted Answer

Yes! We can format floor plans with your estate agency's corporate colour palette, high-res branch logo, and standard legal disclaimers. We provide vector PDF files for print brochures and crisp PNG/JPG files for portal listings.

Question 9

Do your floor plans include external spaces like gardens and balconies?

Accepted Answer

Yes. Floor plans detail garden boundaries, approximate garden dimensions, patios, terraces, and private balconies, helping buyers and tenants appreciate the outdoor space.

Question 10

Do you charge travel fees across London?

Accepted Answer

We charge £0 travel fees across our usual North London areas (covering all N1–N22, NW1–NW11, EN1–EN5, and E10/E17 postcodes). For properties in other London areas or outside London, any travel allowance is quoted clearly upfront with zero hidden fees.

Question 11

Are there extra surcharges for larger 3, 4, or 5-bedroom homes?

Accepted Answer

No! Unlike competitors who inflate photography prices based on bedroom count, ZM Studio charges a single flat rate per property for standard residential instructions, with unlimited shots and zero room surcharges. Repeat-client pricing is available on monthly accounts.

Question 12

Can estate agents have landlords pay directly online?

Accepted Answer

Yes! You can either book under your agency account for standard consolidated billing, or generate an instant direct-to-landlord payment link where the vendor pays securely by card online before the shoot.

Question 13

Do you offer repeat-client pricing for active estate agencies?

Accepted Answer

Yes. Active estate agencies booking 5+ shoots per month receive preferential repeat-client pricing, consolidated end-of-month VAT invoicing, and priority morning appointments.

Question 14

Do you offer key collection from local estate agency branches?

Accepted Answer

Yes! Our fully vetted and insured photographers regularly collect and return keys from estate agency branches, concierges, or lockboxes free of charge, allowing shoots to proceed seamlessly without requiring the agent or landlord to attend.

Question 15

How long does the photographer spend on site?

Accepted Answer

Typically 45 to 75 minutes for a 1–3 bedroom apartment or terraced house, and 60 to 90 minutes for larger family homes or full suites (Photos + Floor Plan + 360 Tour). We never impose strict time limits on site—we stay until every room and architectural feature is captured properly.

Question 16

What is your cancellation or rescheduling policy?

Accepted Answer

We understand that access issues or tenant delays can happen. You can reschedule or cancel any booking free of charge with at least 24 hours' notice through your portal dashboard or via WhatsApp with Zosim.

Question 17

What marketing tools are built into the client download portal?

Accepted Answer

Alongside permanent cloud storage (where images and floor plans never expire), the portal provides an AI-powered Rightmove & Zoopla Property Description Generator, an automated 1-click Print & Digital PDF Brochure Creator (for window cards and applicant handouts), 9:16 Vertical Video Reels for Instagram and TikTok, 1-click branded vendor share links, and an in-portal revision request system.

Question 18

Do download links expire like WeTransfer?

Accepted Answer

No! All media files (HDR photos, floor plans, 360 virtual tours) are stored permanently in your private client portal. You can search by London postcode or street address years later to retrieve assets for re-lets, sales re-launches, or EPC updates at zero extra storage cost.

Question 19

How do revision requests work in the portal?

Accepted Answer

If you need a sky adjustment, a room label tweak on a floor plan, or cropping refinement, you can submit a 1-click revision request directly on the file within your portal dashboard with clear visual notes. Our human retouchers handle revisions promptly without back-and-forth emails.

Question 20

Can multiple team members from our agency access the portal?

Accepted Answer

Yes. We support agency team accounts where all sales negotiators, lettings coordinators, and administrators have shared access to view, download, and market every property instruction for your agency.

Frequently Asked Questions